Appleton Brooks
FAQs
Quick answers about samples, quotations, full tile orders, delivery and returns. If you are working on a project and need something more specific, our team is happy to help.
How do I order full tiles?
Full tile orders are arranged directly with our team rather than through an online checkout. Tell us which products you are considering, the quantities you need and, where useful, your project location or timing. We will confirm availability, pricing, lead time, delivery arrangements and the relevant sale terms before you commit.
Can I buy tiles through the website?
The website is designed for browsing collections, saving selections, requesting samples and making enquiries. It does not take payment for full tile orders. Requesting a sample or sending an enquiry does not commit you to buying tiles.
Do you deliver full tile orders?
Yes. Delivery is arranged as part of each tile order. We will confirm the delivery charge, timing and any access or unloading requirements before you place the order. The sample delivery information on this website applies to samples only.
How do samples work?
You can request up to 10 complimentary tile samples. Standard sample delivery to UK mainland addresses is free and typically takes 2–3 days. Samples do not need to be returned.
Can I cancel or return a tile order?
The cancellation and returns position depends on the order and your applicable statutory rights. We will provide the relevant terms before you commit to a purchase. Please contact us before returning anything, as our registered office is not a returns depot.
What if tiles arrive damaged, faulty or incorrect?
Contact us with your order details as soon as practical and, where useful, photographs of the issue. We will investigate and agree the appropriate next step with you. Your statutory rights are unaffected.
Can I collect an order or visit a showroom?
Our registered office is not a showroom, collection point or returns facility. Please contact us before planning a visit or collection. If collection is available for a particular order, we will confirm the arrangements separately.
Can you help with quantities, suitability and specification?
Yes. We can help with samples, product suitability, technical information, quantities, project pricing and specification support. Share what you are working on and we will point you towards the most useful next step.